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Online Health & Wellbeing Service Privacy Statement

Who are we?

We are the Online Health & Wellbeing Service, a partnership between Medibank Private Limited ABN 47 080890 259 and its related bodies corporate (Medibank) and our Online Health & Wellbeing Service Partners. Medibank provides Online Health & Wellbeing Service to employers to help improve the health, wellbeing, productivity and engagement of their employees and to other users of the Online Health & Wellbeing Service.

Where the Online Health & Wellbeing Service is provided to relevant employees, this may be done at the request of the employer, irrespective of their status as a Medibank customer.

References to 'us', 'we' or 'our' include Medibank, and our Online Health & Wellbeing Service Partners.

Why we collect your personal information

We collect and use your personal and sensitive information (Information) to enable us to provide you with the Online Health & Wellbeing Service products and services, including:

For you to participate in Online Health & Wellbeing Service delivered online and/or in person; delivering Online Health & Wellbeing Service that are suited to your health status, medical condition and/or health and wellbeing interests; and providing health advice or information tailored to your health status, medical condition and/or health and wellbeing interests.

If we do not collect this Information, we may not be able to provide you with these services.

We may collect your Information from you, from the Online Health & Wellbeing Service Partners who provide services to you or from your employer or from another person or third party authorised to provide us this information on your behalf. Where you give us personal information about others, you must ensure that you let them know what information you are giving us and that you have their consent to do so. You should also let them know about this Statement.

Who does this Statement apply to?

This Statement applies to:

  • All individuals whose Information we collect in relation to the Online Health & Wellbeing Service; and
  • All individuals whose Information is collected by us in the course of our functions and activities related to the management of the Online Health & Wellbeing Service such as service providers and contractors.

Protecting your privacy

We are committed to protecting your Information and complying with our obligations under the Privacy Act 1988 (Cth) and other State and Territory laws governing the use of Information and which regulate how personal information is handled from collection to use and disclosure, storage, access and disposal.

What Information do we collect about you?

In order to provide you with Online Health & Wellbeing Service, we may collect the following types of Information about you, including:

  • personal details including name, location, and employer details;
  • demographic details, including age and sex;
  • contact details, including address(es), email address(es) and phone number(s);
  • the Online Health & Wellbeing Service products and services which you choose to use;
  • health information, including medical history, biometric information and clinical information arising from your use of Online Health & Wellbeing Service;
  • Lifestyle information, including activity levels and health risk factors;
  • payment details including credit card details in order to facilitate payments;
  • Your use of other Medibank products and services, including insurance products offered by Medibank;
  • Your responses to forms, questionnaires and surveys; and
  • other Information you choose to provide us in relation to the Online Health & Wellbeing Service.

How do we use your Information?

We use your information to provide you with Online Health & Wellbeing Service, including:

  • Online health content and health risk assessments
  • Onsite biometric health assessments and Health Checks
  • Executive Health Assessments
  • Telephonic Health Coaching
  • Mental Health programs
  • Ergonomic assessment
  • Skin Checks
  • Influenza vaccinations;
  • Health Seminars and workshops
  • Food and Nutrition programs
  • Fitness and Weight Management programs
  • Smoking Cessation programs
  • Sleep and Fatigue Management programs
  • Workplace Challenges
  • Behavioural Change programs
  • Other Online Health & Wellbeing Service which may be offered from time to time.

In delivering the above services, we also use Information to:

  • Develop, implement and evaluate the effectiveness of the Online Health & Wellbeing Service within the organisation;
  • Develop and provide insights as to the health and wellbeing of employees within the organisation, industry and the general population;
  • help us understand, develop and improve our products and services, including health and wellbeing programs;
  • process and audit transactions;
  • perform other functions and activities relating to the Online Health & Wellbeing Service or to our business; and
  • comply with our legal obligations.

How do we use your Health Information?

In addition to the above, we use your health information to assess the effectiveness of the programs you choose to enrol in on your health status and make recommendations to you in relation other programs that may suit your needs.

You can request for us not to use your health information for the above purpose by contacting us at

We use de-identified, aggregated health information from employees in an organisation to provide the organisation with insights about the health status of its employees and the effectiveness of, the Online Health & Wellbeing Service within the organisation.

We also use de-identified, aggregated health information to develop new products and services.

We will never provide your employer with any identifiable health information without your express consent.Who do we disclose your Information to?In order to perform the above, we may disclose your Information to persons or organisations in Australia or overseas including:

  • our Online Health & Wellbeing Partners & related entities;
  • your employer and their authorised representatives;
  • Medibank and its related bodies corporate;
  • our contractors, suppliers, partners, professional advisers and service providers;
  • payment processing providers and financial institutions; and
  • other parties to whom we are authorised or required by law to disclose Information

We take reasonable steps to ensure that third parties to which we disclose your Information will protect your Information in accordance with Australian privacy laws and only use of the Information to the purpose for which it was provided.

Our Online Health & Wellbeing Service Partners may be located (or have related companies and service providers) located overseas. For more information about their locations, please refer to their respective Privacy Policies.

How we communicate with you?

We may communicate with you directly, through your employer, or through other communication channels you have provided to us as part of the Online Health & Wellbeing Service or when using our other products and services.

Where you provide us with an email address, you consent to us sending you communications by email.

From time to time, Medibank may contact you to market products and services and to keep you informed of special offers from Medibank, our Online Health & Wellbeing Service Partners and third parties, including by direct mail, SMS and MMS messages, by phone and email.

You can manage your consents to receiving these marketing communications by contacting us at

Need more information?

Medibank’s and our Online Health & Wellbeing Partners’ respective Privacy Policies contains more information about our privacy practices, how you can lodge a privacy complaint and how we manage such complaints.

If you would like to request access to, or correction of, Information Medibank holds about you in relation to the Online Health & Wellbeing Program or if you have a concern about how your Information is being managed, please contact us

You can always obtain the latest version of our respective Privacy Policies by visiting our websites:

This Statement was last updated on 16 April 2018

Online Health & Wellbeing Cookie Policy

When you visit the Online Health & Wellbeing Service sites, our servers collect routine logging information such as the pages visited, the time of your visit, the web browser that you are using, and the IP address associated with your request. This information is used in aggregated form to help us manage our servers and websites, and to improve our understanding of the needs of users. The information may also be used when investigating security incidents.

Our web pages use cookies to enhance site functionality and user experience. You may use your browser preferences to disable cookies, but this will affect your experience of the web site.

The Online Health & Wellbeing Service Security Information

Medibank is committed to ensuring the security of the information you provide us via the Online Health & Wellbeing Service.

Login ID and Password

Access to the Online Health & Wellbeing Service is controlled using your login ID and password. Please make sure that you keep your login ID and password secure, as any action performed on the Online Health & Wellbeing Service using your login ID will be treated as yours. If you think someone else may know your password, you should change your password as soon as possible.

Updating your account details

If you need to update your account information, we request that you do so by logging into your Online Health & Wellbeing Service account or calling us on 132 331.

Medibank will NEVER:

  • call or email you asking you for your the Online Health & Wellbeing Service login ID or password.send you an email asking you to verify your online member details. Any email asking you to verify or confirm your account details or using a similar form of words, is most likely a phishing scam.

We take Online Fraud very seriously. If you think you may have revealed your security details in any way please contact us immediately on 132 331.

What is 'Phishing'?

Phishing is the act of attempting to gain information such as usernames, passwords, and other sensitive information by acting as a trustworthy organisation via electronic communication. Phishing often directs users to enter details on a fake website which look and feel almost identical to the legitimate one. Please do not click on the link.

If you think you may have received a phishing email, please forward the entire email with full header information (some email clients allow this with an option of sending as an attachment) to

Security tips

You can help make your online experience more secure by following some basic steps:

  • Make sure you are using the most recent version of your web browser with the latest security patches applied.
  • Install all security updates for your operating system supplied by its maker.
  • Ensure that you have up-to-date anti-virus software installed and working on your computer.
  • Make sure that you log out properly and close the browser window when you have finished.
  • For more simple steps to protect your personal details, visit the Australian government website at